FAQ & Shipping Info

BearsnBitz is an online only store located in Sydney Australia.
Processing time for orders received is generally 1 -2 business days.

 
ESTIMATED SHIPPING TIMES

BearsnBitz only ships to Australia, USA, Canada & New Zealand.

North America: 6-21 business days
Australia, New Zealand and Oceania: 3-5 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 Shipping FAQ Australian Customers

Please Note: If for some reason your order has been lost in the post PLEASE let me know.  I am happy to resend the order but I request that the customer please pay for postage to resend the order. I usually send a PayPal Invoice for the extra shipping.

SHIPPING ADDRESS – items will be posted to the shipping address you provide, so please make sure that it's up-to-date. 

For parcel deliveries Australia-wide I use Parcel Post AU Post.
Tracking is included on EVERY PARCEL POST shipment.

How long will it take for my parcel to be delivered?
The delivery time will depend on where you live. Generally parcels will take 1-2 business days for delivery, however if your parcel is going to a remote location it may take up to 5 business days.

Shipping FAQ International Customers
I use Australia Post STANDARD INTERNATIONAL Service this does includes a Tracking Number.
If you have queries about postage charges PLEASE contact me - happy to help in any way possible.  

International Customers Approximate Delivery Time Frames
Delivery time frame will depend on where you live. You can email me before purchase and I can look up the approximate time frame for you.

Generally speaking shipping to anywhere in the world will take approximately 6-21 business days due to limited flights because of Covid.

I do try to keep shipping costs down but I also want your product to arrive in one piece. So I do wrap each item carefully in bubble wrap . This process then makes the item a parcel - and the prices for shipping reflect shipping a parcel not a letter.

International Customers Explanation of Australia Post Charges

The postage charges for the items that are sold here at BearsnBitz are based on depth or thickness of the item. According to Australia Post items can only be classified as a 'letter' means the item MUST be LESS than 20mm thick. That means that everything that is MORE than 20mm thick is then classified as a "small parcel". Usually by the time i wrap the items with a bit of bubble wrap so that there is no damage to the item in transit it is more than the 20mm limit posed by Australia Post. So then the order is sent as a small parcel which explains why the postage charges from Australia are high for such a small item. Also if multiple items are ordered it is impossible to send as a letter - too much bulk.